Turnaround Times & Delivery
When will my media be ready?
Photography is delivered the next business day by noon, while some specialty services may take additional time. See the turnaround table below to find your specific service.
Standard Turnaround Times
The table below shows our standard turnaround times for each service.
| Service | Turnaround Time |
|
Premium Photography Aerial Photography Luxury Photography |
Next business day by noon |
| Matterport 3D Tour - Express or Pro | Next business day by noon |
| Matterport Schematic Floor Plans | 2 business days |
| Zillow 3D Home Tour | Next business day by noon |
| Zillow Interactive Floor Plans | Next business day |
| CubiCasa Floor Plans | Next business day |
|
Aerial Only Video Wide-framed Walkthrough Video Cinematic 4K Video |
2 business days |
| Portfolio 4K Video | 5 business days |
| Developer Video | 5 business days |
| Basic & Advanced Walkthrough Reel | 2 business days |
| Basic & Advanced Agent On-Camera Reel | 2 business days |
| Agent Branding Reels | Varies depending on video count. Usually around one week. |
| Headshots | Varies based on number of subjects. Usually around one week. |
| Virtual Staging | 2 business days |
| Virtual Cleaning | 1 business day (if added to virtual staging, add the time to the virtual staging turnaround) |
| Standard Property Website | Delivered automatically with your media |
| Premium Property Website | Delivered by end of day when your media is delivered |
| Revision Requests | Next business day unless otherwise noted |
Business days are Monday through Friday.
While most turnaround times are measured in business days, deliveries may occur Monday through Saturday.
How You'll Receive Your Media
- You will receive an email notification when media is ready.
- Download your media or copy share links from your Delivery Center.
- Custom projects and headshots are delivered via email with a Dropbox link
- Access any time from your listings in your "My Account" portal
- Standard Property Website available when you receive Delivery Center notification
- Premium Property Website access is emailed later the same day your media is delivered, or is available through your My Property Websites portal.
Delays That Can Affect Delivery
- Revision requests
- Additional information needed
- Third-party review or processing (such as Zillow or CubiCasa)
- Holidays and weekends
- Severe weather or unexpected production delays
🎓 Ruum Pro Tip
Need media by a specific date? Let us know when scheduling, and we'll ensure the services you have chosen are completed on time, or let you know when we'd need to start to hit your deadline.
Ordering all of your services at the same time helps us coordinate production and avoid delays.
Still have questions?
Our team is happy to help.