What Happens After I Place an Order?
Once your order is received, our team reviews the details, schedules your appointment, creates your media, and delivers everything as quickly as possible. Here's what you can expect at each step.
✅ Order Received
○ Order Reviewed
○ Appointment Scheduled
○ Services Performed
○ Editing & Processing
○ Delivery
Order Confirmation
You'll receive a confirmation email that includes:
- Your order details
- Property address
- Services ordered
- A link to view your order status
If anything looks incorrect, please contact us as soon as possible so we can update your order before your appointment.
Before We Schedule Your Appointment
Before your appointment is scheduled, our team reviews every order to ensure everything is accurate.
Before scheduling, we review every order to make sure everything is accurate and complete. This review may include:
- Duplicate or unnecessary services
- Packages that may save you money
- Missing information
- Scheduling or access questions
- Opportunities to improve your order
- Airspace for drone viability
If we have any questions or recommendations, we'll reach out before confirming your appointment.
Prepare Your Property
Preparing your property before your appointment helps us create the best possible marketing materials.
💙 Working with a seller? Share our Photo Preparation Guide before the appointment.
📥 Download the Photo Prep Guide
📖 Read: Preparing Your Property
Appointment Day
Your photographer will arrive at the scheduled appointment time to complete the services you've ordered.
This may include:
- Photography
- Aerial media
- Zillow 3D Home
- Matterport
- CubiCasa Floor Plans
- Video
- Additional on-site services
Some appointments are completed in a single visit, although in many cases multiple team members are sent to make things fit in time frames of your sellers, vendors, or our photographers.
📖 Read: Appointment Day: What to Expect
While We're Editing Your Media
Every photo, video, floor plan, and media product is individually reviewed before delivery to help ensure it meets our quality standards.
Some services require additional information or production steps before delivery.
When Your Media is Ready
When your media is ready, you'll receive an email with access to your Project Download Center.
Your Project Download Center is your hub for everything included with your order.
- High-resolution images
- MLS-ready images
- Videos
- Floor plans
- Zillow media
- Download options for your files
- Access to your complementary simplified property website
📦 Some services arrive separately
• Premium Property Websites
• Virtual Staging
• Zillow Showcase approval
💙 If your order includes Zillow Showcase, you’ll need to submit your Zillow Media Request through your Zillow Showcase dashboard after your media has been delivered. This allows our team to review and approve your media for use with your Showcase listing.
📖 Read: Turnaround Times & Delivery
📖 Read: Requesting Revisions
Need to Make a Change?
Need to update your order?
We can help with:
- Rescheduling
- Adding or removing services
- Revision requests
- General questions
The sooner you contact us, the easier it is to make changes before production or delivery.
📖 Read: Making Changes to Your Order
Still have questions?
Our team is happy to help.