Making Changes to Your Order
Need to make a change?
Contact us as soon as possible. The earlier we hear from you, the more options we usually have.
What Changes Can Be Made?
Most services can be added, removed, or updated before your appointment. The earlier you contact us, the more options available.
📸 Photography - additional photos or changes to coverage
🚁 Aerial Photography & Video
🎥 Videos & Reels
📍3D Tours
📐 Floor Plans
🌆 Virtual Twilight
🛋️ Virtual Staging
🏘️ Community Photos & Video
✏️ Property Outlines
🎙️ Voiceovers
👤 Agent Cameos
➕ Additional Services or Upgrades
Contact us as soon as you know something has changed. Early notice gives us the most flexibility and can help avoid additional scheduling, production, or change fees.
Once the day of the appointment arrives, some changes may no longer be possible or may require additional time, charges, or another appointment.
When a change can be made depends on where your order is in the process. The sections below explain what you can generally expect before, during, and after your appointment.
Before Your Appointment
Changes requested before your appointment usually provide the greatest flexibility. The earlier you contact us, the more options we’ll typically have available.
If you need to update your services, package, property information, or appointment details, let us know as soon as possible. The earlier we’re able to make changes, the more options we’ll have available.
Depending on scheduling and photographer availability, we’ll confirm any updates before your appointment.
During Your Appointment
If you decide you’d like to make a change while your photographer is on-site, just let them know.
Your photographer may also recommend adjustments after seeing the property in person. Their recommendations are based on experience and are intended to help showcase your property in the best possible way.
Examples may include:
- Suggesting aerial photography for properties with exceptional views, acreage, or unique surroundings.
- Recommending against twilight photography if weather or lighting conditions won’t produce the desired result.
- Identifying opportunities where additional media could better showcase the property.
- Adjusting the shooting plan to highlight the home’s strongest features.
Photographers will never add services to your order without your express permission. If sellers ask, we'll reach out to you.
If you’d like to make a change during the appointment, some requests can be accommodated depending on the photographer’s schedule, the services requested, available equipment, and the remaining appointment time.
Examples may include:
- Adding available services
- Removing services that haven’t been completed
- Updating property information
- Requesting additional areas of focus
- Making minor adjustments to the shoot plan
Some requests may require additional scheduling, pricing, or a return appointment. If a change can’t be accommodated on-site, our office will be happy to review the available options with you.
Photographers don't have pricing or production information on them, and will reach out to the support team to confirm any additional costs or turnaround time.
After Your Appointment
Many changes can still be made after your appointment, but available options depend on the services ordered and where your project is in production.
For example, services like virtual staging, property websites, or certain editing requests may be added after your media has been captured.
Other changes, such as requesting additional photography or media that wasn’t originally captured, may require another appointment.
Once production has begun, some requests may no longer be possible without additional production time or charges.
📖 Read: Requesting Revisions
Will Changes Affect My Delivery Time?
Some changes may affect your estimated delivery timeline.
If adding or changing a service requires additional production time, we’ll let you know before work begins and provide an updated estimated delivery date whenever possible.
We're happy to help.
If you're unsure whether a change is possible, just contact our support team. We'll explain your options and help you choose the best path forward.
Still have questions?
Our team is happy to help.