Requesting Revisions
Something's not quite right?
We want you to be happy with your media. If something doesn't look right or you'd like a correction, let us know and we'll be happy to review your request.
What Can Be Revised?
Revision requests commonly include:
- Photo editing corrections
- Floor Plan corrections
- Video revisions
- Virtual Staging Updates
- Property Website changes
- Missing or Incorrect Property Information
If you're unsure whether your request can be accommodated, just ask. We'll let you know the available options.
How to Request a Revision
To help us complete your request as quickly as possible:
- Use the Revision Request Form located in your delivery email.
- Describe the requested change.
- Include screenshots whenever possible and mark exact image or area that needs attention.
- Our team will review your request and begin production.
You can always reply to your delivery email, but using the Revision Request Form helps us begin work faster by routing your request directly to production.
Revision Turnaround
Most revision requests are completed by the next business day unless otherwise noted.
Some services, such as video editing or virtual staging, may require additional production time. If your revision requires extra time, we'll let you know.
🎓 Ruum Pro Tip
- Screenshots are the fastest way to communicate a revision. Circling the exact image or area helps our team complete your request more quickly and accurately.
- Never reference image file names. They change based on how images are displayed in your gallery and won’t match our production files. Screenshots or web-sized image attachments are the quickest and clearest way to identify the image that needs attention.
When Is a Reshoot Needed?
Some requests cannot be completed through editing alone and may require another appointment.
Examples may include:
- Furniture wasn't moved before the appointment
- Additional rooms or spaces not originally photographed
- New photography requests
- Changes made to the property after the appointment
If a reshoot is needed, we'll discuss the available options with you before scheduling.
📖 Read: Making Changes to Your Order
Still have questions?
Our team is happy to help.