Payment Methods & When Payment Is Due
Have Questions About Payment?
Most orders are paid online when they're placed.
Not everything falls in "most orders". Here's what to expect for standard orders, additional services, custom projects, and account billing.
Standard Orders
Most orders are paid at the time the order is placed.
If an order or additional services leave an outstanding balance, payment must be completed before media downloads become available.
Payments for standard orders are securely processed through Stripe.
Additional Services
If you add services after placing your order, such as Virtual Staging, Virtual Twilight, or other production services, the additional balance will be added to your order before final delivery.
Any outstanding balance must be paid before final media is released.
Account Credits
If you have an available account credit, you can apply it during the online checkout process.
Account credits may be issued for approved refunds or other account adjustments and can be used toward future orders or outstanding balances.
🎓 Ruum Pro Tip
You can see any credits associated with your account in the upper left corner of your dashboard when you are logged into "My Account".
Premium Property Websites
Premium Property Websites are released once the order has been paid in full. This helps ensure all project deliverables are completed before the website is published.
Custom Projects
Some custom commercial projects are invoiced through QuickBooks instead of Stripe.
Unless otherwise noted, QuickBooks invoices are due within 14 days.
Renewals & Licensing
Invoices for the following services are sent through Stripe:
- Extended Licensing
- Hosting Renewals
- Recurring Renewals
📖 Read: Copyright & Image Licensing
Agency Billing
Some brokerages and agencies have established billing arrangements with Ruum Media.
If you believe your brokerage has a billing agreement, please contact your office or accounting team first. They'll be able to confirm your billing process and reach out to us if needed.
Past-Due Accounts
Accounts with invoices outstanding for 30 days or more may be placed on hold until the outstanding balance has been paid in full.
🎓 Ruum Pro Tip
Added services after placing your order?
If additional services are added to your project, you'll see an updated Pay Now button in your Download Center. Your outstanding balance and an itemized invoice will be available there for quick payment and download.
Still have questions?
Our team is happy to help.