Refund Policy
Need to Cancel Your Order?
We understand that plans can change. Refund eligibility depends on where your order is in the production process.
Before Your Appointment
If you cancel your appointment before the appointment takes place, you're generally eligible for a refund.
If a cancellation or rescheduling fee applies under our Rescheduling & Cancellation Policy, that fee will be deducted from the refund.
📖 Read: Rescheduling & Cancellation Policy
After Your Appointment
Once your appointment has been completed, refunds are no longer available for on-site services.
This includes appointments where photography or other media services have already been captured, even if editing or final delivery has not yet been completed.
If post-production services, such as Virtual Staging, have not yet entered production, they may still be eligible for cancellation and refund, even after your appointment.
Refund Options
Approved refunds can be issued in one of two ways, and we'll confirm with you before processing.
💳 Original Payment Method
Refunds can be returned to your original payment method.
Most refunds are processed within 5 to 7 business days, depending on your financial institution.
💙 Ruum Account Credit
You may also choose to receive your refund as a Ruum account credit.
Account credits are applied immediately and can be used toward future orders or outstanding balances during checkout.
🎓 Ruum Pro Tip
You can see any credits associated with your account in the upper left corner of your dashboard when you are logged into "My Account".
Custom Projects
Some custom commercial projects may have different refund terms based on the project scope or contract.
If you have questions about a custom project, please contact our team.
🎓 Ruum Pro Tip
Need to make a change instead of cancelling?
In many cases, we can update your appointment or order without starting over. Contact us as soon as possible so we can discuss the available options.
Still have questions?
Our team is happy to help.